Newlands & Knights Master Plumber (Vic) Pty Ltd (“we”, “us” or “our”) is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as outlined in this policy.

We may collect personal information that is reasonably necessary to provide our plumbing services, including:

• Full name

• Phone number

• Email address

• Property or service address

• Details relating to your plumbing enquiry or job request

We do not collect or store payment or credit card details through our website.

We collect personal information directly from you when you:

• Submit an enquiry through our website contact form

• Request a quote or booking online

• Contact us via phone or email

We may also collect limited information automatically through website analytics and advertising tools.

We use your personal information to:

• Respond to enquiries and quote requests

• Book and carry out plumbing services

• Communicate with you about your job or enquiry

• Manage our business operations and records

• Improve our website and services

We do not use your personal information for direct marketing, email marketing or SMS promotions.

We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:

• Job management and CRM software providers

• Accounting and invoicing providers, including Xero

• Website analytics and advertising providers such as Google Analytics and Google Ads

These third parties are only provided with information required to perform their services and are expected to handle personal information securely.

We do not sell or rent your personal information to third parties.

While our services are provided within Australia, some third-party service providers (such as cloud-based software platforms) may store or process data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled in a manner consistent with Australian privacy laws.

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

This may include collecting information such as:

• Pages visited

• Time spent on the website

• Device and browser information

This information is used for analytical and advertising purposes only and does not personally identify you.

You can choose to disable cookies through your browser settings, although this may affect website functionality.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Personal information is stored securely using appropriate physical, electronic and administrative safeguards. When information is no longer required, we take reasonable steps to destroy or de-identify it.

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below. We may require verification of identity before releasing information.

If you believe your privacy has been breached or you have a complaint about how we handle personal information, please contact us in writing. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

For any questions about this Privacy Policy or how we handle personal information, please contact:

Newlands & Knights Master Plumber (Vic) Pty Ltd
📍 71 Bridge Road, Richmond VIC 3121
📧 newlands.plumbing@bigpond.com